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Refunds, Returns & Exchange Policy

Products must be returned unused, unopened with their seal intact and in the same condition as they were originally purchased from Zena Cosmetics . We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was purchased from us. Due to some products containing sell-by or used-by dates we cannot except returns after 7 days of purchase. Proof of purchase for your item is required always. This does not affect your statutory rights.

If the item is unused and in its original condition, we will refund the item purchased amount minus the shipping costs for the return. 

Items marked down on sale, discontinued or on clearance can not be returned for an exchange or refund.

We recommend that all returns are posted with tracking details and insurance, we are not liable for any lost consignments and the return, exchange or replacement can not be honoured if we do not receive the returned item.

In the event that your order arrives damaged in any way, please email us as soon as possible at info@zenacosmetics.com.au with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at info@zenacosmetics.com.au

Use of our Website

You agree to use our website for legitimate purposes and not for any illegal or unauthorised purpose, including without limitation, in violation of any intellectual property or privacy law. By agreeing to the Terms, you represent and warrant that you are at least the age of majority in your state or province of residence and are legally capable of entering into a binding contract.

You agree to not use our website to conduct any activity that would constitute a civil or criminal offence or violate any law. You agree not to attempt to interfere with our website’s network or security features or to gain unauthorised access to our systems.

You agree to provide us with accurate personal information, such as your email address, mailing address and other contact details in order to complete your order or contact you as needed. You agree to promptly update your account and information. You authorize us to collect and use this information to contact you in accordance with our Privacy Policy.

General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the right to make any modifications to the website, including terminating, changing, suspending or discontinuing any aspect of the website at any time, without notice. We may impose additional rules or limits on the use of our website.

You agree to review the Terms regularly and your continued access or use of our website will mean that you agree to any changes. You agree that we will not be liable to you or any third party for any modification, suspension or discontinuance of our website or for any service, content, feature or product offered through our website.

Products or Services

All purchases through our website are subject to product availability. We may, in our sole discretion, limit or cancel the quantities offered on our website or limit the sales of our products or services to any person, household, geographic region or jurisdiction.

Prices for our products are subject to change, without notice. Unless otherwise indicated, prices displayed on our website are quoted in Australian dollars.

We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders that appear to be placed by distributors or resellers. If we believe that you have made a false or fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.

We do not guarantee the accuracy of the colour or design of the products on our website. We have made efforts to ensure the colour and design of our products are displayed as accurately as possible on our website.

Professional Products are not for resale. They are purposely formulated to be used by qualified professionals only. Chemical Peels and Algae Peels should be used by qualified professionals only.

Links to Third-Party Websites

Links from or to websites outside our website are meant for convenience only. We do not review, endorse, approve or control, and are not responsible for any sites linked from or to our website, the content of those sites, the third parties named therein, or their products and services. Linking to any other site is at your sole risk and we will not be responsible or liable for any damages in connection with linking. Links to downloadable software sites are for convenience only and we are not responsible or liable for any difficulties or consequences associated with downloading the software. Use of any downloaded software is governed by the terms of the license agreement, if any, which accompanies or is provided with the software.

Use Comments, Feedback, and Other Submissions

You acknowledge that you are responsible for the information, profiles, opinions, messages, comments and any other content (collectively, the “Content”) that you post, distribute or share on or through our website or services available in connection with our website. You further acknowledge that you have full responsibility for the Content, including but limited to, with respect to its legality, and its trademark, copyright and other intellectual property ownership.

You agree that any Content submitted by you in response to a request by us for a specific submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay compensation for any Content or to respond to any Content.

You agree that you will not post, distribute or share any Content on our website that is protected by copyright, trademark, patent or any other proprietary right without the express consent of the owner of such proprietary right. You further agree that your Content will not be unlawful, abusive or obscene nor will it contain any malware or computer virus that could affect our website’s operations. You will be solely liable for any Content that you make and its accuracy. We have no responsibility and assume no liability for any Content posted by you or any third-party.

We reserve the right to terminate your ability to post on our website and to remove and/or delete any Content that we deem objectionable. You consent to such removal and/or deletion and waive any claim against us for the removal and/or deletion of your Content.

Introduction

This website is operated and managed by Envy Beauty Aesthetics Pty Ltd. Zena Cosmetics is a range distributed by Envy Beauty Aesthetics Pty Ltd in Australia, for all terms The terms “we”, “us”, ‘Zena Cosmetics, ‘Zena’ and “our” refer to Envy Beauty Aesthetics Pty Ltd. The use of our website is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our website, including without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content. If you access and use this website, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorised to access our website, use any of our website’s services or place an order on our website. Please be aware that a credit card number may be required to reserve your appointment. We hope you understand the need for these policies. If you have any questions, please do not hesitate to ask

Treatment packages & Membership Terms & Conditions

All treatment packages are valid for 6 months from the date of purchase, any treatment packages which have not been used within the year will be void, All treatment packages must be paid in full at time of booking and completed within 6 months and are non-refundable. Missed appointments will result in treatments being deducted from your treatment package.

Cancellation Policy

All treatment bookings made will attract a 50% non-refundable booking fee at the time of scheduling the appointment. This amount will be deducted from the total owed on the day of the appointment. We respectfully ask that 24 hours prior notice must be given for cancellations of all salon treatment appointments, or a cancellation fee will apply.

Strict 24 hour cancellation policy: Please understand that when you forget to cancel your appointment within the 24 hour cancellation time we miss the opportunity to fill that time, therefore customers awaiting appointments miss the opportunity to receive our services. A 48 hour appointment reminder is sent via text message as we understand that appointments may have been made in advance. Since the appointments are made individually for you, a cancellation fee will apply “No Shows” will be charged at 100% of the reserved service amount.

Arrival times: It is required for you to arrive 10 minutes prior to your appointment. If you are running late to your appointment, we will do our best to accommodate you for your treatment. However, to avoid inconvenience to our other clients, we may not be able to guarantee your appointment.You may choose to have a shorter treatment, otherwise the cancellation policy applies. For first time clients, please allow an extra 15 minutes to fill in our consultation form and check our location in advance to avoid running late to your appointment.

Gift Voucher Terms & Conditions

Once issued the value on the Gift Card can be used as full or part payment at our Salon.The card can be loaded with any value between $50 and $200. The maximum value stored on the card is $200. The monies on the card cannot be exchanged for cash. Any remaining balance will be stored on the card and may be used to pay for future purchase. Any additional cost exceeding the value of this voucher will be paid by the redeemer. All monies on the card must be used by the expiry date which is 12 months from the date the card was issued. Any balance left on the card after 12 months of not being used will be deducted. You should treat this card as cash – it cannot be replaced if lost. This gift voucher will be considered null and void without the Expiry Date and Authorised Signature being filled up, seal and other authentication signs or if tampered. Please be aware that if you select ‘Standard Recorded’ delivery and the item goes missing in the post, we will investigate for you and provide you with the relevant information but we are not liable to replace, compensate or refund any funds that may have been lost. To check the remaining balance on your card, please email us at info@zenacosmetics.com.au referencing your unique gift card serial number. Calls are charged at local rate. The card is not a credit, debit or cheque guarantee card. Zena Cosmetics reserves the right to amend these terms and conditions at any time or with draw the card on reasonable notice. In the event of any dispute, the decision (Zena Cosmetics) is final. Your statutory rights are not affected.

Online Booking Terms & Conditions

We would like to ensure that your appointment at the salon runs as smoothly as possible. Please read our booking rules and guidance so that you get the most from your visit to us.

• We may contact you to discuss any alterations to your appointment

• Prices are intended as guide only. You will be charged for the services you receive, which may differ from the services you have booked.

• Prices do not include any promotions, offers or discounts that you may be entitled to.

• Bookings made online may need to be slightly amended to fit in with salon time slots and the Therapists commitments. Please ensure that we have a current contact phone number for you (preferably a mobile!)

If you are unable to find the availability that you are looking for, don’t worry , just give us a ring and our Reception Team will do their very best to find an appointment to suit your needs!

• If you are booking for an eyelash, eyebrow tint or eyelash perming. You will need a Patch test 48 hours before you have the full treatment. Tests are available without an appointment and are free. Failure to have a skin test may result in us being unable to carry out your treatment(s).

Your Personal Information

Please see our Privacy Policy to learn about how we collect, use, and share your personal information.

Errors and Omissions

Please note that our website may contain typographical errors or inaccuracies and may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time, without prior notice (including after an order has been submitted). Such errors, inaccuracies or omissions may relate to product description, pricing, promotion and availability and we reserve the right to cancel or refuse any order placed based on incorrect pricing or availability information, to the extent permitted by applicable law.

We do not undertake to update, modify or clarify information on our website, except as required by law.

Disclaimer and Limitation of Liability

You assume all responsibility and risk with respect to your use of our website, which is provided “as is” without warranties, representations or conditions of any kind, either express or implied, with regard to information accessed from or via our website, including without limitation, all content and materials, and functions and services provided on our website, all of which are provided without warranty of any kind, including but not limited to warranties concerning the availability, accuracy, completeness or usefulness of content or information, uninterrupted access, and any warranties of title, non-infringement, merchantability or fitness for a particular purpose. We do not warrant that our website or its functioning or the content and material of the services made available thereby will be timely, secure, uninterrupted or error-free, that defects will be corrected, or that our websites or the servers that make our website available are free of viruses or other harmful components.

The use of our website is at your sole risk and you assume full responsibility for any costs associated with your use of our website. We will not be liable for any damages of any kind related to the use of our website.

In no event will we, or our affiliates, our or their respective content or service providers, or any of our or their respective directors, officers, agents, contractors, suppliers or employees be liable to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages, losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type of damage, whether based in contract or tort (including negligence), strict liability or otherwise, arising from your use of, or the inability to use, or the performance of, our website or the content or material or functionality through our website, even if we are advised of the possibility of such damages.

Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations, may not apply to you and our liability will be limited to the maximum extent permitted by law.

Indemnification

You agree to defend and indemnify us, and hold us and our affiliates harmless, and our and their respective directors, officers, agents, contractors, and employees against any losses, liabilities, claims, expenses (including legal fees) in any way arising from, related to or in connection with your use of our website, your violation of the Terms, or the posting or transmission of any materials on or through the website by you, including but not limited to, any third party claim that any information or materials provided by you infringe upon any third party proprietary rights. You hereby indemnify us and undertake to keep Zena Cosmetics indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions, or arising out of any claim that you have breached any provision of these terms and conditions.

Entire Agreement

The Terms and any documents expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the Terms and supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing. Both you and we acknowledge that, in entering into these Terms, neither you nor we have relied on any representation, undertaking or promise given by the other or implied from anything said or written between you and us prior to such Terms, except as expressly stated in the Terms.

Waiver

Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver of such right or provision. A waiver by us of any default will not constitute a waiver of any subsequent default. No waiver by us is effective unless it is communicated to you in writing.

Headings

The headings used in this Agreement are intended for convenience or reference only and will not in any manner amplify, limit, modify or otherwise be used in the construction or interpretation of any provision of this Agreement.

Severability

If any of the provisions of the Terms are determined by any competent authority to be invalid, unlawful or unenforceable, such provision will to that extent be severed from the remaining Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.

Governing Law

Any disputes arising out of or relating to the Terms, the Privacy Policy, use of our website, or our products or services offered on our website will be governed by and construed in accordance with Australian Law. Any disputes, actions or proceedings relating to the Terms or your access to or use of our website and any disputes relating to these terms and conditions will be subject to the non-exclusive jurisdiction of the courts of New South Wales Australia.

Questions or Concerns

Please send all questions, comments and feedback to us at info@cosmetics.com.au

Disclaimer

At Zena Cosmetics we believe we provide safe and nonharmful products for the skin.

Zena Cosmetics was formulated in accordance with strict cosmetic regulations in the respective manufacturing countries.

However, we kindly ask you to read our Disclaimer and follow the instructions below carefully:

  • Content on our website (articles, product descriptions, blogs, e-mails, newsletters, reviews, testimonials) is provided for general informational purposes and should not constitute medical advice. Product and any other content information of this website is not intended to diagnose, treat, cure or prevent any disease.
  • Content of this website is not a substitution for professional medical advice, diagnosis, or treatment. We do NOT replace any relationship that exists, or should exist, between you and a medical doctor or other healthcare professional.
  • Comments and feedbacks about product effectiveness are based on customers’ and visitors’ opinions and should not be substituted for medical advice or medical care.
  • Individual customer experiences with Zena Cosmetics skincare products may vary with respect to both effectiveness, and potential adverse reactions. Results given in testimonials/reviews are from real people who have used Zena Cosmetics products, but identical or similar results are not guaranteed. Individual results may vary depending on skin type, sensitivity, age, skincare products combinations, skincare history, as well as how the products are applied and stored.
  • Zena Cosmetics Skincare is not liable for any individual reaction to any particular ingredient. Prior purchasing and using any product from Zena Cosmetics, remember to carefully read all instructions, labels, ingredient lists, and follow the appropriate directions for use. If you have a specific skin condition, allergy or sensitivity, do not use ingredients that may trigger a reaction.
  • If you are not sure about your skin being compatible with Zena Cosmetics ingredients, please consult your healthcare provider or dermatologist prior ordering or using any Zena Cosmetics products. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.
  • Zena Cosmetics accepts no responsibility or liability for any adverse consequences resulting directly or indirectly from the use of our products.
  • Contact your doctor immediately if you suspect that you have a medical problem or emergency.
  • Please follow product’s storage instructions carefully. Zena Cosmetics is not liable for any individual reaction caused by a spoiled, destroyed or defective product due to being improperly stored while in customer’s possession.
  • Please consult a healthcare provider if you have any questions about a particular health condition. Do not disregard professional medical advice or delay in seeking it because of any information you have read on this website.

There are sometimes unknown individual risks and circumstances that can arise during use of our products that can influence or reduce results. We are not responsible for your personal actions or choices before, during or after using any of our products. You understand that any use of any product, suggestion, recommendation, information is at your own risk, with no liability on our part. You accept full responsibility for your use, or non-use, of any information provided by us through any means whatsoever. Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you, or your family, or children (if applicable) or any other person, may incur from your or their use or non-use of the Zena Cosmetics products, or information provided by Zena Cosmetics. If you have any concern, please consult a physician or any other medical specialist.

Although every effort is made to ensure the accuracy of published information on or through our website, blog, e-mails, newsletters, articles, and products, the information may inadvertently contain inaccuracies or typographical errors. We are not responsible for the views, opinions, or accuracy of facts referenced in our website, blog, e-mails, newsletters, and products. While every effort has been made to present you with the most accurate, up-to-date information, we are not responsible for the accuracy of our content.

We are not responsible in any way for the information that you request or receive through, or on our website, blog, e-mails, and/or products.  In no event will we be liable to any party for any loss or damages, including but not limited to direct, indirect, special, incidental, equitable or consequential damages, lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or product, or any other loss, malady, disease or difficulty arising out of the use of or reliance on this website or blog, e-mails, newsletters, and/or products.

We make no representations or warranties of any kind, express or implied, as to the operation of this website, the information, content, materials, or products included on the website. To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability for a particular purpose. We will not be liable for any damages of any kind arising from the use of this website including, but not limited to, direct, indirect, incidental, equitable, punitive and/or consequential damages.

By using our website, blog, e-mails, newsletters, or products, you implicitly signify your agreement to all parts of the above disclaimer.

User’s continued reading and use of this website indicates user’s acceptance of these Terms and Conditions.

Disclaimer of Medical and Legal Liability

Zena Cosmetics training courses are intended to provide the general knowledge to perform procedures but are not intended to be a substitute for medical advice, diagnosis or treatment. Reliance on the information in this training course for procedural purposes is to be used at your own risk. If you have questions or concerns, contact a medical professional prior to treatment. Zena Cosmetics is not held responsible or liable for risks involved with this procedure.

Zena Cosmetics strongly advises each member or student (this includes, but not limited to physicians, nurses, beauty therapists, estheticians, medical aestheticians, body workers, cosmetologists, health practitioners and tattoo artists) to research their local legislation and/or governing boards.

It is your sole responsibility to check and clarify all rules and regulations pertaining to your country, state, city and county if you are planning on performing our training program procedures as a professional. Because Zena Cosmetics is offered worldwide, we cannot guarantee this information. Please check with your local health department, governing boards and regulations regarding performance of any Zena Cosmetics course procedure.

This information should be researched prior to purchase. Zena Cosmetics is not held responsible for purchases made without prior knowledge resulting in tempted return or exchange. As stated in our Refund Policy and Terms of Use Agreement, “ALL SALES ARE FINAL” for all purchases made from Zena Cosmetics, under all circumstances.

Zena Cosmetics is not held responsible or liable for legal encounters regarding licensing, regulations, or other legal aspects pertaining to procedural operation.

All customers and students release Zena Cosmetics of all liability regarding the use of our training material and/or any products or devices manufactured or sold by any other company.

If you do not agree to our Terms and Conditions, and above Disclaimer, we kindly ask you to leave this website. Please do not read any of its content, and do not purchase our products.

Safety and Allergy guidelines

The following safety guidelines should be observed before using Zena Cosmetics:

Our products may contain oils, butters, nuts, seeds and fruit extract. If you have any allergies please read the product label carefully. We recommend that all individuals perform a patch test first to ensure there is no reaction. Discontinue if irritation occurs.

In rare cases, our products may cause sensitivity in certain individuals. If sensitivity occurs, discontinue use immediately.

If you are uncertain about possible sensitivity, always do a patch test before use or consult your healthcare professional.

Products and advice by Zena Cosmetics make no claim to cure or prevent any disease or medical problem and is not intended to substitute other therapy or medical advice.

In the case of pregnancy please consult with your health care professional.

All products are for external use only.

Legal Disclaimer

The information on this website is has been compiled from published sources and is provided only as a guide. Although every effort has been taken to ensure that information published on this site is correct and up to date, Zena Cosmetics cannot guarantee the accuracy of all information presented and accepts no liability in respect of any omission or error.  The customer should always satisfy themselves as to the ultimate suitability of a product for an intended application. Zena Cosmetics accepts no liability in the unlikely event of an adverse reaction occurring when using one of its products.